Frequently Asked Questions
toktokfood is the newest food ordering platform developed by Cloud Panda that links customers, restaurant partners, and delivery partners.
Yes. Customers can cancel their order/s as long as it is still under the PLACED ORDER status. However, once a rider has accepted the order and the food is already being prepared by the merchant, cancellation is no longer allowed. There is also no option to cancel if the selected merchant is auto accepting orders.
toktokfood serves a variety of food choices such as freshly cooked hot meals, snacks, desserts, and beverages that are sure to satisfy your cravings any time, any day.
Orders will be booked through toktok, our own delivery service. Customers can also choose the self pick-up option.
Self-pick-up options are paid in advance. If a customer forgot to pick up the order on the specified date and time on the app, it will be considered a canceled order. Toktokfood and the merchant partner shall not be responsible to retain the order for collection once said period has lapsed.
Customers can cash in and pay using their toktokwallet or via COD.
P39 for the first kilometer and additional P8 per succeeding kilometer
Each merchant-partner of toktokfood has its own schedule and is reflected in the app.
toktokfood’s services are available in select cities nationwide. Customers must input their address to access available restaurants for delivery.